Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Kuwait

Offer summary

Qualifications:

1+ years of customer service experience, Fluent in English and Chinese, Knowledge of cryptocurrency/blockchain is a plus, Strong IT skills for technical queries, Ability to manage multiple tasks.

Key responsabilities:

  • Handle live chats and incoming emails
  • Identify and evaluate customers’ needs
  • Provide accurate and comprehensive information
  • Manage complaints and follow up for resolution
  • Engage customers by going the extra mile
BingX logo
BingX
201 - 500 Employees
About BingX
BingX is an open social trading network that is focused on building a customer-centric, secure environment for the interweaving ecosystem of users and traders. Our diverse platform ranges from spot trading and standard contracts to our flagship social trading feature. Since 2018, we’re committed to accelerate the development of the crypto economy with fairness and transparency, in order to nurture the next generation of excellent traders. Our vision is deeply etched into our brand name, in which Bing represents every step that we have undertaken thus far and the X denotes our establishment of the interweaving path between users and traders Together it brings forth BingX - a unique brand that foretells the next chapter of cryptocurrency trading giving users a trading experience like none other. Connect Elite Traders, Discover Smarter Investing, and EXplore Unlimited PoXibilities with BingX.
See more BingX offers

Job description

About BingX

  • A leading crypto exchange.
  • More than 10 million registered users worldwide.
  • 750+ spot trading currencies and 400+ futures targets.
  • 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
  • Top ranking exchange on CoinMarketCap and CoinGecko.
  • We aim to build a gateway for the next billion crypto users.

Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities:

  • Handle high amounts of live chats and incoming emails regarding risk control user inquiries
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid, and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements:

  • 1+ years experience of proven customer-facing experience or experience as a customer service representative specializing in handling risk control user inquiries
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skills and a good listener
  • Ability to multitask, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Fluent in English and Chinese, multilingual capability is a big plus
  • Available to work on weekends and with rotated shifts between day and overnight shifts

Working at BingX

  • Be part of the future of finance technology and achieve meaningful goal
  • Great career development in a fast-growing company
  • Market competitive salary
  • Fully remote / work-from-home
  • Follow your local vacation and other benefits
  • Professional development
  • Join an international and diversified team

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Query PlanningQuality PolicyCustomer EngagementCommunication StrategiesCryptocurrencyRisk ControlOnline Communication

Other Skills

  • Multitasking
  • Problem Solving
  • Time Management
  • Customer Service
Are you interested?

Customer Service Representative (B2B) Related jobs

See more Customer Service Representative (B2B) jobs
Sign in or sign up with Google or LinkedIn