Support Engineer IRC238078

Description:

Billable Hiring for Nintex

Requirements:

Bachelor’s in computer science/engineering or equivalent experience.

2+ years’ experience in a customer support role providing technical support in a SaaS organization

Microsoft certification in cloud technologies

Experience in administration of Microsoft SharePoint

Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)

Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)

Experience in planning or setting up infrastructure – Active Directory, load balancing and packet capture analysis

Experience with salesforce as a user, power user or administrator

Prior experience supporting applications that integrate with Salesforce

SQL developer experience – understand stored procedure, database design

Experience with network diagnostics and troubleshooting

Job Responsibilities:

Taking ownership of the Support Tickets and customer communication

Working with required Sr. Engineer and ensuring the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time

Issuing understanding and impact analysis during problem identification – Severity validation

Identifying affected components

Searching KBs, support tickets, documents for relevant solutions for the reported issue

Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customer

Capturing self-analysis over the ticket, creating internal and external notes

Noting swarm details (using swarm template) to be filled with proper log analysis

Sharing plan of action with the customer before scheduling a meeting with customer

Completing mandatory Product/process training on time

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.