Offer summary
Qualifications:
Bachelor's degree in IT or related field, Minimum 3 years in technical support, At least 1 year in Level 2 support, Strong knowledge of Windows systems, Familiarity with AWS, DNS, DHCP, Firewalls.
Key responsabilities:
- Provide advanced technical support to teams
- Troubleshoot hardware, software, and network issues
- Collaborate and escalate issues to Level 1 support
- Monitor IT systems for performance and availability
- Document support requests and actively assist deployment