Remote Customer Success Consultant - PST or MST Time Zone | WFH

Job Overview

We invite you to join our innovative team as a Customer Success Consultant, where your contributions will play a vital role in enhancing service excellence and driving revenue growth. With over three decades of expertise, we have mastered the methodologies required to optimize frontline performance in the hospitality and automotive sectors, serving prestigious brands across more than 100 countries and supporting upwards of 60,000 application users.

Company Culture and Values

Our organization thrives on a culture of empowerment, passion, and relentless pursuit of growth. By becoming part of our team, you are not merely joining a company; you are engaging in a mission that champions the potential of every individual to enact real change. Here, you will experience a rewarding career aligned with meaningful opportunities that foster your professional aspirations.

Key Responsibilities

• Lead and facilitate the comprehensive customer activation process, delivering an engaging onboarding experience.
• Oversee the implementation and sustained application of our foundational framework, ensuring ongoing client success.
• Advocate for and support the adoption of our technology platform, driving client engagement and satisfaction.
• Commit to self-directed learning, achieving expertise as a super user of our platform.
• Collaborate with colleagues on regional and global teams to share best practices and insights.
• Promote the client recognition initiative, motivating leadership to participate actively.
• Regularly communicate program performance to key stakeholders, addressing support needs in collaboration with relevant roles.
• Conduct quarterly program evaluations with essential stakeholders to assess progress.
• Identify and discuss potential upsell opportunities with internal leadership.
• Travel occasionally (up to 20% of your time) to regional clients, bolstering partnerships and enriching the client experience.
  
  

Required Skills

• Outstanding presentation abilities, both in-person and virtually, delivered with an inspiring approach.
• Proven executive presence, capable of influencing stakeholders across various levels.
• Superior listening skills, coupled with curiosity and resourcefulness.
• Strong written and verbal communication skills, effective for both technical and non-technical audiences.
• A collaborative mindset, promoting teamwork across departments to achieve shared objectives.
• Tech-savvy, with prior experience in a SaaS environment seen as advantageous.
• Adaptable and flexible, responding to the dynamic needs of the business.
  
  

Qualifications

• A Bachelor's Degree is preferred, along with demonstrated success in performance-driven settings.
• A minimum of 2 years of relevant experience in customer success or account management.
• High level of professionalism and composure in all interactions.
• Proactive and capable of thriving autonomously.
  
  

Career Growth Opportunities

We are committed to fostering your professional development, offering avenues for self-directed learning and engagement with both regional and global peers. You will have the chance to elevate your skills as a Customer Success Consultant in a collaborative environment that values continuous growth and innovation.

Compensation And Benefits

Base Salary: \(60,000 - \)70,000, complemented by a robust incentive plan averaging approximately $15,000 annually, with no cap in a burgeoning region.

We offer an extensive benefits package for our dedicated team members, which includes:

• Employer contributions to company-sponsored health plans.
• Dental and vision coverage.
• Employer-funded short-term and long-term disability insurance.
• Employer-paid life insurance coverage ($100,000).
• Employer-funded accidental death and dismemberment coverage ($100,000).
  
  

Additional Benefits

• Participation in a 401(k) plan with 4% employer matching.
• Paid time off and an annual holiday closure.
• Parental leave options (for maternity, paternity, and adoption).
  
  

If you are ready to take on this exciting challenge and make a significant impact, we encourage you to apply and become a vital part of our mission to unlock potential and elevate performance.

Employment Type: Full-Time