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Remote Customer Support Specialist | WFH

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent required., Minimum of 1 year experience in customer support..

Key responsabilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide information on products and services, manage accounts, and resolve issues.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to enhance service processes.
  • Follow up with customers to ensure satisfaction.
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Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/
2 - 10 Employees
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Job description

Job Overview

Join our dynamic remote team as a Customer Support Specialist, where your commitment to customer satisfaction will make a tangible difference. In this pivotal role, you will provide outstanding support to our clientele, addressing their inquiries and resolving issues effectively. If you are passionate about delivering exceptional customer experiences and excel in a fast-paced, customer-focused setting, we invite you to apply.

Key Responsibilities

  • Respond swiftly to customer inquiries via phone, email, and chat.
  • Deliver accurate and comprehensive information regarding our products and services.
  • Support customers with account management, order processing, and issue resolution.
  • Maintain detailed records of customer interactions in our support system.
  • Identify patterns in customer issues and work collaboratively with team members to enhance service processes.
  • Follow up with customers to ensure their satisfaction and address any outstanding concerns.
  • Engage in training and development initiatives to refine your product knowledge and customer service capabilities.

Required Skills

  • Exceptional verbal and written communication skills.
  • Strong problem-solving capabilities and meticulous attention to detail.
  • Proficiency in using various computer systems and software, including Microsoft Office Suite.
  • Ability to work autonomously in a remote setting.
  • Excellent interpersonal skills with a strong customer-centric approach.

Qualifications

  • High school diploma or equivalent required.
  • A minimum of 1 year of experience in customer support or a related field.

Career Growth Opportunities

We prioritize your professional development, offering numerous opportunities for advancement and skill enhancement through targeted training and development sessions.

Compensation And Benefits

  • Competitive hourly rate ranging from \(18 to \)23 per hour, depending on experience.
  • Flexible working hours within a supportive remote work environment.
  • Comprehensive health and wellness benefits.

Employment Type: Full-Time

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Detail Oriented
  • Social Skills
  • Non-Verbal Communication
  • Customer Service
  • Microsoft Office
  • Problem Solving

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