Offer summary
Qualifications:
Mid-level experience managing IT support teams, Technical experience in OSX, iOS, Chrome OS, Admin level knowledge of Jira Service Desk, Strong troubleshooting methodologies and Problem Management skills, Exceptional writing, editing, and presentation skills.
Key responsabilities:
- Oversee daily Support Operations in AMER region
- Act as escalation point for incidents and problem-solving
- Coach and support IT Service Desk agents for quality standards
- Collaborate with stakeholders on business requirements and processes
- Participate in Agile project sprints and OKR planning