Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving skills., Proficiency in customer support software and CRM..
Key responsabilities:
- Assist customers via phone, email, and live chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide users.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions.