Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service or a related field., Excellent communication skills, both verbal and written., Strong problem-solving skills., Proficiency in using customer support software and CRM systems..
Key responsabilities:
- Provide timely assistance via phone, email, and live chat.
- Address inquiries and feedback with empathy and efficiency.
- Troubleshoot technical issues and guide customers through products.
- Process orders, returns, and refunds accurately.
- Collaborate with teams to resolve complex issues and improve processes.