Offer summary
Qualifications:
High school diploma or equivalent, Bachelor’s degree preferred, Proven experience in customer service, Proficiency in customer support software, Strong problem-solving skills.Key responsabilities:
- Provide assistance via phone, email, and chat
- Address inquiries and concerns with empathy
- Troubleshoot technical issues and guide users
- Process orders, returns, and refunds accurately
- Maintain records of interactions in CRM