Offer summary
Qualifications:
Strong conversational and written English skills, Proven experience in customer support roles, Tech-savvy with quick learning abilities, Experience with Jira and HubSpot, Strong organizational skills and attention to detail.
Key responsabilities:
- Act as first point of contact for client support inquiries
- Manage internal ticketing system using Jira and HubSpot
- Assist clients with installs and onboarding transition
- Provide clear onboarding instructions and ongoing support
- Gather feedback from clients to improve services