Offer summary
Qualifications:
Previous experience in customer collections, Strong communication and organisational skills, Attention to detail and methodical approach, Ability to work to targets and KPIs, Proficiency in MS Excel and data entry.Key responsabilities:
- Handle inbound and outbound customer calls
- Assist customers with outstanding debt and payments
- Set up payment plans and direct debits
- Explain account details and debt breakdown
- Provide solutions to avoid disconnection