Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent communication skills, verbal and written., Strong problem-solving skills and quick thinking., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as first point of contact for customers via phone, email, and live chat.
- Address inquiries and concerns with empathy and efficiency.
- Troubleshoot technical issues and guide customers through product features.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions and collaborate on complex issues.