Offer summary
Qualifications:
High school diploma required; bachelor's preferred, Proven customer service experience, Excellent verbal and written communication, Strong problem-solving skills, Proficient with customer support software.
Key responsabilities:
- Serve as first point of contact for customers
- Address inquiries with empathy and efficiency
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds accurately
- Maintain accurate records in CRM system, escalations needed