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Customer Support Specialist (Korean)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Japan

Offer summary

Qualifications:

Business level Korean proficiency, Native Korean reading and writing skills, Experience in translation/localization preferred, Passion for the video game industry, Customer service/jargon support experience is a plus.

Key responsabilities:

  • Support customer service operations
  • Perform Korean language translation and proofreading
  • Respond and resolve issues for Korean players
  • Work shifts including weekends and holidays
  • Analyze and solve information swiftly
PTW logo
PTW Gaming Large https://ptw.com/
1001 - 5000 Employees
About PTW
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe. We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 8,500+ passionate gamers 650+ top developers and publishers as clients 5.3 million hours QA testing 7 year average client partner tenure 2,500+ LQA titles PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services. We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.
See more PTW offers

Job description

  • Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
  • Perform Korean language translation and proofreading where necessary.
  • Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
  • Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
  • Support 365 days a year including weekends and holidays (shift work)
  • Must be based anywhere in Japan.

Requirements

    • Business level Korean.
    • Native reading and writing skills in Korean.
    • Experience in translation and/or localization is appreciated.
    • Passionate about the video game industry.
    • Strong logical thinking.
    • Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
    • Able to deliver excellent customer service via email and chat.
    • Able to understand games from a gamer’s perspective.
    • Capable of analyzing and solving information accurately and swiftly within guidelines.
    • Possesses a team player mentality.

Benefits

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee*Permanent employee promotion is available.
  • Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen reimbursement or train pass.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

 

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Gaming
Spoken language(s):
EnglishKorean
Check out the description to know which languages are mandatory.

Hard Skills

Travel HealthTechnical SupportTranslationsVideo Game DevelopmentHelp Desk SupportLocalization

Other Skills

  • Customer Service
  • Analytical Skills
  • Problem Solving
  • Verbal Communication Skills
  • Teamwork
  • Logical Reasoning
Are you interested?

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