Offer summary
Qualifications:
Strong empathy for customer success, 4+ years experience with enterprise customers, SaaS experience is a must, Bachelor’s degree in relevant field, Knowledge of Sales and Customer Success tools.Key responsabilities:
- Drive Customer Success initiatives for North America
- Manage renewals and minimize churn
- Identify upsell opportunities and drive growth
- Enhance customer experience through advocacy
- Collaborate with cross-functional teams