Offer summary
Qualifications:
Bachelor's degree in Business, Marketing or similar, 7+ years in Customer Success or relevant experience, Clinical laboratory experience preferred, Strong analytical and communication skills, Experience in navigating matrixed environments.
Key responsabilities:
- Maintain and enhance customer experience with BD products
- Foster strategic relationships with assigned customers
- Drive customer success metrics and relationship management
- Collaborate across teams for better service delivery
- Advocate for customers' needs within the organization