Offer summary
Qualifications:
High school diploma required; degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving skills., Familiarity with CRM systems..
Key responsabilities:
- Serve as the first point of contact for customers.
- Address inquiries and ensure positive resolutions.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in CRM and collaborate with teams.