Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or a related field., Excellent communication skills, verbal and written., Strong problem-solving skills., Proficiency in customer support software..
Key responsabilities:
- Provide professional assistance via phone, email, and live chat.
- Address customer inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions in the CRM system.