Offer summary
Qualifications:
At least 3 years in support roles, Proficient in English, both written and spoken, Experience troubleshooting network issues, Familiarity with SQL or database concepts, Knowledge of REST API and CI/CD processes.
Key responsabilities:
- Resolve customer tech issues with Bitbucket
- Conduct error diagnosis and root cause analysis
- Provide technical support during weekend shifts
- Contribute to knowledge creation and documentation improvement
- Collaborate to enhance operational improvements