Offer summary
Qualifications:
Bachelor’s degree preferred in relevant field, Minimum of 3 years in technical support, Exposure to SaaS products and cloud technologies, Strong understanding of the LAMP stack, Experience in PHP development and Drupal 7/10.
Key responsabilities:
- Assist customers with data and product interface challenges
- Provide world-class support using problem-solving skills
- Create and update knowledge-base articles and guides
- Maintain understanding of product architecture and functionality
- Develop leadership skills through mentoring and ownership