Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Bilingual Customer Support Officers - Chinese Focus

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
China

Offer summary

Qualifications:

Proficient in Chinese and English, Previous customer support experience required, Experience in translation is advantageous.

Key responsabilities:

  • Deliver outstanding support via email and live chat
  • Translate product materials into Chinese
  • Moderate translations conducted by team members
  • Address customer concerns calmly and effectively
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Job Overview

We are currently seeking a dedicated Bilingual Chinese-English Customer Support Agent, also recognized as a Happiness Officer. In this role, you will deliver exceptional and friendly service through our email and live-chat platforms. We are looking for individuals who possess a genuine passion for assisting others and have the ability to maintain composure in challenging situations.

Key Responsibilities

  • Deliver outstanding customer support via email and live chat channels.
  • Accurately translate product materials into Chinese.
  • Regularly review and moderate translations conducted by team members.
  • Remain calm and effective while addressing various customer concerns.

Required Skills

  • Proficiency in both Chinese and English.
  • Excellent written and verbal communication abilities.
  • Strong attention to detail in translation tasks.
  • Capacity to handle customer inquiries with professionalism and poise.
  • Ability to perform effectively under pressure and meet established deadlines.

Qualifications

  • Previous experience in customer support or a related field is essential.
  • Strong bilingual communication skills are required.
  • Experience in translation or language services is advantageous.

Career Growth Opportunities

At our company, we believe in fostering talent and providing pathways for career advancement. We encourage our employees to enhance their skills and grow within the organization, ensuring your professional development is a priority.

Company Culture And Values

We pride ourselves on maintaining a collaborative and supportive work environment. Every team member is valued for their contributions, and we strive to create a positive atmosphere that promotes open communication and teamwork.

Joining our team as a Happiness Officer not only empowers you to make a significant difference in customer satisfaction but also offers the opportunity to work in a dynamic setting that appreciates your commitment to helping others.

Employment Type: Full-Time

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Internet
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Transitional Bilingual EducationCustomer SupportOnline CommunicationTranslations

Other Skills

  • Detail Oriented
  • Non-Verbal Communication
  • Professionalism
  • Stress Management
Are you interested?

Customer Service / Support Representative Related jobs

See more Customer Service / Support Representative jobs
Sign in or sign up with Google or LinkedIn