Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving abilities, Proficiency in customer support software.
Key responsabilities:
- Provide timely assistance via phone, email, and chat
- Address customer inquiries with empathy and efficiency
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds correctly
- Maintain accurate records in the CRM system