Offer summary
Qualifications:
Fluent in German and good English (B2 or higher), Experience in customer service, Strong communication skills and empathy, Proficient in PC and common software (Microsoft Office), Ability to analyze and solve problems quickly.
Key responsabilities:
- Respond to customer inquiries via email and phone before, during, and after booking
- Handle complaints and gather customer feedback
- Suggest improvements for customer experience
- Work on shifts and weekends as needed
- Ensure customer satisfaction in all interactions