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SaaS Technical Customer Support (Remote Colombia)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

High school degree required, 1+ years experience with SaaS applications, Excellent written and verbal English skills, Tech-savvy and fast learner, Desirable studies in tech-related fields.

Key responsabilities:

Provide technical support to clients
Take ownership of customer issues
Research and find solutions for problems
Document knowledge to assist future queries
Escalate unresolved issues appropriately

Talentek by Hubtek Information Technology & Services Scaleup https://gotalentek.com/

201 - 500 Employees

See more Talentek by Hubtek offers

Job description

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

Our modern offices provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.

As a SaaS Technical Customer Support, you will be providing technical support directly to clients, answering and solving basic to complex questions on functions related to the company's software platform.

Some of your responsibilities are but are not limited to:

Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for appropriately escalating unresolved issues to the appropriate internal team members.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Document knowledge in the form of knowledge-based tech notes and articles.

Minimum Requirements

What would help you succeed:

Believe and love what you do.
Excellent client-facing skills.
Excellent written and verbal communication skills
Highly tech-savvy and fast learner.
Analytical and a great problem solver.

Minimum Requirements:

Studies: A high school degree is required. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered.
Experience: At least 1+ years of experience with SAAS-based applications, or related. A deep understanding of SaaS applications is required.
Language: Very good English skills. B2+ or higher is preferred.

Perks:

Schedule: Monday to Friday from 10:00 a.m. to 7:00 p.m., following the American Calendar.
Contract: Indefinite term contract + Benefits.
Location: Only for Colombia, this position will be 100% Remote.
Salary: 5.000.000 COP.

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?