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Config Manager Client Technology Support

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

Experience in the travel industry, Knowledge of Site Administrator responsibilities, Proficient in GDS Sabre and Amadeus, Strong written and spoken English skills, Client-facing Travel Technology experience.

Key responsabilities:

Manage configuration changes and complex incidents
Validate and monitor escalation processes
Solve incidents and communicate solutions
Modify and test configurations of online sites
Document results and escalate cases as needed

BCD Travel Leisure, Travel & Turism Large https://www.bcdtravel.com/

10001 Employees

HQ: Utrecht

See more BCD Travel offers

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Client Technology-Product Configuration Specialist (Remote)

Full time, France, Poland, Spain, Germany, Netherlands, UK, Finland, Denmark, Norway

In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex incidents. You will consult available documentation and process description to make sure the correct answer is given.

As a Client Technology-Product Configuration Specialist, you will

Validate, review, and monitor escalation processes from the Site Administrators
Solve incidents if possible and communicate the solution to the Site Administrators or the customers
Complete the incident registration with all the technical information to allow escalation to the supplier
Modify configurations of online sites for OBT, Portal, TSA and TSPM
Test the modifications and document the results before closing or forwarding the incident
Escalate the case to the vendor or development team

About You

Experience in the travel industry and Site Administrator knowledge
Excellent spoken and written language skills, also in English
Good knowledge of systems GDS Sabre, Amadeus
Experience in Agent & Client facing Travel Technology
Prior experience in the application administration
Team player with great empathy for customer needs

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.