Remote Scheduler & Office Coordinator | WFH

Job Overview

We are a reputable family-owned business with over three decades of experience in delivering outstanding home improvement solutions. Our commitment to enhancing the beauty and value of residential properties through superior products and services is unmatched. We take pride in our dedicated installations and our relentless pursuit of customer satisfaction for both our clients and our team members.

We are currently in search of a detail-oriented Office Coordinator & Scheduler to play a pivotal role in our operations. This position serves as the primary touchpoint for our valued customers and is essential in ensuring the seamless coordination of sales, measurements, installations, and service schedules. Your previous experience in scheduling will be critical for maintaining an organized and efficient calendar. Familiarity with platforms such as Salesforce or Marketsharp will be advantageous. Join our dynamic and supportive team where your contributions will directly impact the lives of homeowners across Maryland.

Key Responsibilities

• Act as the primary contact for incoming inquiries from new and existing customers.
• Efficiently manage and maintain the Marketsharp calendar.
• Schedule measurements, installations, services, appointments, and meetings while coordinating staff time off.
• Oversee time-off requests and manage scheduling conflicts adeptly.
• Assist in sales initiatives through quarterly follow-up calls.
• Conduct follow-up calls post-project completion to ensure a 5-star service experience.
• Process incoming leads and create MarketSharp contact records while assigning salespersons to leads.
• Dispatch daily appointment reminders via text or email.
• Perform lead follow-ups, ensuring accurate coding and documentation by the sales team.
• Input sold jobs and relevant information into MarketSharp, including contracts and payment details.
• Collaborate with Operations and Procurement managers to facilitate contract reviews and QuickBooks submissions.
• Monitor job progress and address any arising issues during processing.
• Prepare necessary documents for installers or service technicians as required.
• Include QR codes for Google reviews in installation/service paperwork.
• Assemble customer gift and warranty folders and digitize customer files for improved accessibility.
• Maintain and circulate weekly reports related to leads, sales, and installations.
• Provide administrative assistance in generating and updating contracts, forms, letters, and templates.
• Prepare materials for trade shows and proposals, ensuring branding consistency.
• Maintain inventory of showroom collateral.
  
  

Required Skills

• A minimum of 2 years of scheduling experience with an emphasis on customer service.
• Proficiency in MS Office (Word and Excel), Google Sheets, Outlook, and Marketsharp (CRM).
• Strong organizational capabilities and meticulous attention to detail.
• Excellent verbal and written communication skills.
• Ability to promote teamwork and foster positive relationships within the team.
  
  

Qualifications

• A minimum of 2 years of relevant scheduling experience is required.
• A solid background in customer service and administrative support is essential.
• Proven ability to manage multiple tasks and prioritize effectively.
  
  

Career Growth Opportunities

Our company is committed to the professional development of our employees, providing a platform to grow and advance in your career.

Company Culture And Values

We celebrate diversity and are proud to be an Equal Opportunity Employer. Our inclusive workplace is designed to value and respect every employee, enhancing our culture and enabling us to serve our customers better. Join us and be part of a supportive team environment where your contributions are recognized and valued.

Employment Type: Part-Time