Offer summary
Qualifications:
Degree or certificate in Computer Science, Minimum 2 years in customer service, Experience with reporting tools, Understanding of Windows 10 and 11 environments, Strong interpersonal and communication skills.
Key responsabilities:
- Develop training plans for Service Desk procedures
- Provide user support via phone, email, or desk side
- Document problem-solving processes and solutions
- Help technicians with computer system set up
- Attend team meetings and contribute insights