Dutch-Speaking Customer Support in the E-commerce Sector REMOTE in Greece

Are you a Dutch speaker with a passion for e-commerce and customer service? Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a Dutch-Speaking Customer Support Agent in the e-commerce sector. This role allows you to work remotely from stunning Greece, providing you with the perfect blend of professional growth and a beautiful living environment!

In your role, you will be an essential point of contact for our Dutch-speaking customers in the e-commerce field. Your responsibilities include managing inquiries, assisting clients with their orders, troubleshooting issues, and ensuring an exceptional customer experience. If you are enthusiastic about e-commerce and thrive in a fast-paced remote work setting, we would love to have you on our team!

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients in the e-commerce sector.
• Handle inquiries via phone, email, and chat, ensuring timely and effective communication.
• Assist customers with orders, returns, and product information.
• Troubleshoot issues related to orders, deliveries, and website navigation.
• Document all customer interactions and feedback for service improvement.
• Collaborate with team members to enhance overall customer satisfaction.
• Participate in ongoing training to stay updated on products and industry trends.

Requirements

• Fluent in Dutch (both spoken and written) with excellent communication skills.
• Proficient in English, both spoken and written.
• Experience in customer service or e-commerce is highly preferred.
• Strong problem-solving and multitasking abilities.
• Able to work effectively in a remote environment.
• A proactive attitude with a genuine desire to help customers.
• Willingness to embrace new challenges in a dynamic work setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )