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Customer Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Poland

Offer summary

Qualifications:

Native Ukrainian language skills, Good written communication skills, Basic computer skills, Empathy and responsibility, Ability to work nights.

Key responsabilities:

Assist customers through various support channels
Handle customer inquiries effectively
Collaborate with other departments on issues
Learn all necessary work information

Risk.Inc SME https://www.risk.inc/

201 - 500 Employees

See more Risk.Inc offers

Job description

Company Description

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Our ambition is to become global leaders in international expansion, mastering the art of the fastest market entry and establishing highly efficient operations in new territories.

We are seeking a Customer Support Specialist to become a part of our team.

Job Description

Learn all the necessary information given for work;
Help customers through live support (chats, instant messengers and emails, possible hotline);
Handle customer inquiries appropriately and provide a high level of service;
Be ready to work at night;
Interact with other departments to resolve issues.

Qualifications

Language: Ukrainian native;
Good written communication skills;
Empathy, stress tolerance, responsibility, and focus on development and results;
Excellent basic computer skills;
Ability to work from personal laptop for the first 2 weeks of work during training.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation
And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.