Offer summary
Qualifications:
SC security clearance or ability to obtain, UK residency for minimum of 5 years, Experience in troubleshooting audio-visual systems, Strong computer and Microsoft Office skills, Basic knowledge of video conferencing technologies.
Key responsabilities:
- Deliver outstanding customer experience enthusiastically
- Provide 1st line technical support on audio-visual products
- Maintain service level agreements with customers
- Open and manage detailed trouble tickets in CRM system
- Conduct remote product training for customers and staff