Customer Care Representative (LATAM) - Campinas, SP.

Would you like to help the team to solve customer challenges in the energy industry?

Are you a Customer Care Specialist looking for a new opportunity?

Join our team!

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

Working in a team environment, delivering Order Entry, Inside Sales and Administration activities. Acting as one of the main pre- and after-sales customer contact points. Responsible for managing fast and effective exchange of commercial information between various departments to respond to customer queries/ transactions in a manner that exceeds customer expectations.

As a Customer Care Representative, you will be responsible for:

• Handling phone/ email/ web queries to internal teams and Customers/Distributors for information on lead times, status of sale orders, return authorizations, shipments of materials and expediting of shipments.
• Managing allocated key accounts and regions, and back up other regions
• Working in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues and find improvements to prevent those issues arising again.
• Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
• Co-ordinating service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.

Fuel your passion

To be successful in this role you will:

• Have completed higher education in Administration, Accounting or Economics.
• Have previous experience in direct talk-to customer
• Have excellent spoken and written English language and Portuguese fluent.
• Have high level of motivation and ability to work under pressure

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working remotely from home or any other work location 3 days a week
• Availability for 2 days in the office (Campinas/SP)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

A Baker Hughes Company prioriza oportunidades iguais para todos os candidatos. Todas as nossas vagas são destinadas também a pessoas portadoras de deficiência. As decisões de contratação são tomadas independentemente de raça, cor, religião, origem nacional ou étnica, sexo, orientação sexual, identidade ou expressão de gênero, idade, deficiência, ou outras características protegidas por lei.