Offer summary
Qualifications:
4+ years in a Support environment, 2+ years in People Leadership, Experience with Intercom, ZenDesk, JIRA, HubSpot, Background in financial technology preferred, Strong communication and organizational skills.Key responsabilities:
- Lead a motivated Customer Care team
- Monitor performance and set team goals
- Facilitate training and real-time feedback
- Manage escalated customer communications
- Collaborate on cross-functional projects