Director of Patient Support Programs

Doccla are the UK’s leading virtual hospital, providing remote monitoring and virtual care to over thousands of patients. Our end-to-end approach delivers best-in-class patient support programs that support new product launches and on-market therapies. Reporting to the Global Head of Pharma partnerships, the Director of Patient Support Programs will drive growth of our PSP vertical within the Life Sciences Business Unit with a focus on our primary markets in the UK, Germany and France.

Responsibilities Include

• Work with the leadership team and the Global Head of Life Science Partnerships to develop an annual sales plan identifying key targets and the methods, tools, processes and tactics to be used to deliver upon growth objectives. 
• Assume responsibility for delivering the annual sales plan. 
• Ownership of the end-to-end sales process from prospecting, through close and ongoing relationship development. 
• Develop and sustain a strong pipeline and ultimately grow the client base by identifying potential clients through research, intelligence-gathering, field-based activity and following up of leads and referrals
• Prepare quotations and lead tendering/proposal opportunities.  Develop and deliver highly effective tender/proposal submissions and presentations. 
• Work with the leadership team to produce monthly forecasts and clearly communicate progress against targets and key actions, adopting a ‘no-surprises’ approach. 
• Maintain a sales database of contacts, targets, opportunities and actions and track opportunities through appropriate means. 
• Participate and attend industry events such as seminars, trade shows, networking events, etc. 
• Collate competitor and market intelligence and provide analysis to enable key business decisions. 
• Work with Marketing team to develop a marketing plan covering all channels and relevant trade shows. 
• Develop and maintain product and service knowledge relating to Doccla’s range of products and services
• Provide subject-matter expertise to others in the business

Person Specification

• You are a generalist capable of integrating concepts across medicine and technology with a profound capability to craft solutions to solve customer’s problems. 
• You are a pragmatist capable of finding the ideal balance between the standard of care, the state of the art and the art of the possible 
• You are a sales machine: you love to hunt new deals, and you work with high output and structure to progress from “warm conversations” to signed deals and live services
• You will be ambitious and want to grow a new and exciting part of a rapidly developing business
• You will possess an entrepreneurial flair, a positive mindset and can-do attitude towards getting things done.
• You will possess an innate ability to quickly and easily build rapport with individuals at all levels of an organisation. You will build trust and understanding through your natural empathy and inquisitiveness. 
• You will have a robust understanding of effective sales and marketing practices, both on and offline. 
• You will have experience selling patient support programs in the UK. Experience in other European markets is a plus.
• You will have experience in identifying and penetrating prospective clients and will possess a proven sales track record within a solution sales environment. 
• Significant experience working in the pharmaceutical, biotech or medical devices industries is advantageous 
• Experience in digital health technologies. digital therapeutics or decentralised clinical trials is a plus
• A true self-starter who is resilient, can work independently and will take ownership of tasks. 
• Ability to handle multiple opportunities, overcome objections and deliver sales wins within complex and sometimes frustrating environments. 
• You will be an excellent listener and communicator and will speak English fluently. Other major European languages would be a plus.

The role is based in the UK or the EU, with the UK or Germany a plus!