JOB DESCRIPTION
Hello IT Configuration Mgmt Analyst,
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
RESPONSIBILITIES AND ASSIGNMENTS
You will have the responsibility for administering the CMDB process within the organization, working closely with other process leads and to ensure that Asset/CI specific information can be gathered and update with consistent followed processes.
For Project Functions:
• When deemed necessary by Configuration Architecture person(s), participate in project related discussions and/or decision relative to CMDB Data, or Configuration Model changes.
• Assist to define configuration management processes, document processes using process workflow and create process documentation.
• Manually research, gather and load CI metadata into technology solution.
• Assist to write user acceptance test (UAT) cases/UAT metadata and solution.
• Create communications plan/communication material.
• Create training plan/training material.
• Project functions may require a "run function" task below that is established in the project to turn over the output to run support.
And/or For Run Functions:
• Execute on an/or provide oversight for one or more Configuration Management processes, as required.
• Manage CI data that contribute to the delivery of an IT service: Software, Software License, License Key, Software Contracts, Virtual Server.
• Ensure that CIs required to deliver services are properly controlled, and that accurate and reliable information about those CIs is available when and where it is needed.
• Facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approach, practices, make suggestions and coordinate process/services improvements as appropriate.
• Design, specify, implement detailed service, process measurements, and create/maintain applicable reports/dashboards. This information is provided at a variety of levels, operational details, operational dashboard, and governance dashboard.
• Measurement and evaluation of process performance aligned to Critical Success Factors and Key Performance Indicators, as defined by the process.
• Facilitate the day-to-day "request, receipt, identification, management, and decommission" of IT managed CIs in the source of truth CMDB.
• Monitor all relevant Administrative Tools (i.e., Email, SharePoint, Service Management tool, Excel) daily and execute day to day duties as defined by process; and manage process related issues as they arise.
• Perform verifications & audits. Provide status accounting reports.
• Administer the Configuration Management "control" process as instructed.
• Perform the following specific daily/weekly/monthly functions:
-Provide analysis integration with Change, Problem, Incident (CPI), normal CMDB data analysis,
Foundation Data, Templates update, etc.
-Support changes that have missing CIs - escalation to Config Team (both Local and Global) to work to get
CIs in CMDB (Service Owners and Global)
-Support the CMDB users and consumers.
-Help evaluate and improve the CMDB performance and maturity.
-Help conduct data gathering and analysis to ensure CMDB data quality strategy requirements as
related to CMDB.
-Perform and support CMDB relates tasks in INC/CHG/Service Request (SR) such as update/decom/analysis
as needed.
-Analyze, gather/consolidate, process emails, and follow ups to teams for their baseline as well as
validation and update in CMDB for data accuracy and quality.
-Provide information to requested teams, assist in CMDB look up data, ad-hoc CMDB reports,
dashboards, and data validation.
REQUIREMENTS AND QUALIFICATIONS
- 2-3 years’ experience required;
- Technical Competencies: General working knowledge of commonly utilized tools (e.g., Service Now, SharePoint, MS Project, MS Office products). Four-year degree required;
- Must be competent in the use ServiceNow and the CMDB, managing configuration item data, classes, and attributes;
- Knowledgeable in MS Excel (Excel functions such as VLOOKUP, compare, etc.);
- Four-year degree required;
- In related fields of study, or equivalent work experience;
- Or 2-5 years of direct or indirect exposure to Service Management Service Asset & Configuration, Release, Change, Incident and Problem Management.
ADDITIONAL INFORMATION
Modelo de contratação:
Forma de atuação:
SEJAM BEM VINDOS A KEEP SIMPLE 👇🏽
Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.
Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.
Faça parte da nossa história, #vemprakeep 💙🚀
