Job Description:
About DXC Bulgaria
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful.
About the role
The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.
Daily challenges
Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
Incident Management: Follow ITIL standards, proactively addressing service issues.
Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
Project Management: Implement technical projects related to the responsible platform/technology.
eXperience & skills required
- Expertise in one of the following disciplines:
z/OS Mainframes (LPAR concept, SYSPLEX concept)
SMP/E
Databases: Adabas, DB2, DBA or IDMS
Storage management software and hardware - DASD and tape management, Catalogs, VSAM, DFSMS
MiddleWare: IMS, CICS, MQ
Mainframe Network
- Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
- Preferably 10+ years’ experience within IT Operations, infrastructure services support
- Minimum of 5+ years’ hands-on technical knowledge of the technology platform
- Fluent in English language
- Excellent knowledge of IT Operations, infrastructure services support, operations monitoring and end user support.
- Excellent understanding of ITSM/ITIL processes
Company benefits
We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.
Please note that only shortlisted candidates will be contacted.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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