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IT Support Engineer

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Tel Aviv (IL)

Offer summary

Qualifications:

Two or more years of technical support experience, Excellent verbal and written English skills, Experience supporting Microsoft and Apple operating systems, Proficiency with Active Directory and/or Okta, General knowledge of local area networks and troubleshooting.

Key responsabilities:

Provide technical support to staff in various formats
Diagnose and resolve IT system issues
Conduct IT onboarding and manage user accounts
Set up equipment for new staff across EMEA
Manage local inventory of IT hardware

Tenable Computer Software / SaaS Startup https://www.tenable.com/

1001 - 5000 Employees

See more Tenable offers

Job description

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

We're looking for an experienced IT Support Engineer to join our Tenable EMEA team in Tel Aviv. You’ll be providing onsite support at our office as well as remote assistance for the wider EMEA region.

Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.
Your Opportunity:

Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications
Troubleshoot IT Issues:Diagnose and resolve problems with computers, telephony, and network systems
Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs
Equipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring Managers
Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users
Documentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessary
Communication & Follow-Up: Keep users informed throughout the issue resolution process with clear communication
After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed
Asset Management: Manage the local inventory of IT hardware

What You'll Need:

Two or more years of technical support experience
Excellent verbal and written English skills
Experience supporting Microsoft Windows operating systems and applications
Experience supporting Apple Macintosh operating systems and applications
Experience with PC and Apple hardware
Experience with Active Directory and/or Okta
Experience using JAMF, Solarwinds, and similar platforms
Experience supporting mobile devices
General knowledge of local area networks and troubleshooting
General knowledge of AWS Workspaces or similar environments
Experience with Linux is a plus

#LI-VA1

#LI-Hybrid

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.