Offer summary
Qualifications:
Associate’s Degree in Computer Science or related field, 2 years experience in Technical Customer Service, 2 years experience with troubleshooting and incident resolution, Experience with payment software is a plus, Understanding of SQL is a plus.
Key responsabilities:
- Support processing platform operations.
- Research and resolve merchant processing issues.
- Monitor automation processes and system alerts.
- Implement process changes and document systems.
- Assist with production support queue management.