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Insurance Training Facilitator

unlimited holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Previous facilitation experience in call centers, Experience in Medicare and ACA, Licensing for Training Facilitator, College Degree (Preferred), 2+ years experience in training content development.

Key responsabilities:

Provide virtual facilitation and subject matter expertise on training projects
Develop and deliver engaging training for licensed and non-licensed agents
Prepare instructional materials and presentations to meet adult learning needs
Collaborate with stakeholders to identify training needs and gaps
Track metrics and performance of trainees

Centerfield Marketing & Advertising Large https://www.centerfield.com/

1001 - 5000 Employees

See more Centerfield offers

Job description

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

The Training Facilitator will provide Insurance facilitation and support (U65 and Medicare) to learners to support their understanding of learning requirements, learning management practices, and learning systems. To be successful in this role, you should be familiar with various educational techniques for distinct roles and skill sets. You will ensure our work environment helps employees develop their skills and fosters career advancement.

How You'll Contribute…

Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives

Facilitate virtual training for designated licensed and/or non licensed agents with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual setting

Communicate effectively, both orally and in writing, with managers, colleagues, and other departments

Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners

Prepare instructional materials and presentations

Cross collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs

Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects

Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process

Track metrics and performance of new hire

What We're Looking For…

Must have previous facilitation experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training

Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices.

Experience in Medicare and ACA

Excellent verbal, written and calendar maintenance skills with the experience of creating and conducting effective presentations

Prior call center leadership experience

Ability to employ effective engagement techniques to transfer ownership of the learning experience to the participants

Detail oriented and exhibit proficiency in follow-up and time management skills

Have good attendance and flexible schedule to train in hours that meet business needs

Ability to utilize innovative approach to facilitation through knowledge of adult learning methodologies

Create and maintain an effective learning environment through facilitative leadership

2+ year experience in designing and developing training content

Experience with Microsoft and Google Suite

Licensing and Certifications for Training Facilitator

Active Health Insurance License

Up to date on Continuing Education Coursework

Corporate Trainer Certified (Preferred)

College Degree (Preferred)

Additional Information

This role is available for individuals who reside in and have their Resident State License in one of the following states: FL, NC, TN, TX, GA, MA, or UT

This is a remote position and candidates should be comfortable working in a virtual environment.

Flexibility in working hours may be required to accommodate participants from different time zones

Life At Centerfield...

Competitive salary + bonus

Generous PTO

Industry-leading medical, dental, and vision plans + generous parental leave

401(k) company match plan – fully vested on day 1

Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

Career growth – we enjoy promoting from within!

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.