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Enterprise Technical Account Manager

Remote:

Full Remote

Contract:

Full time

Salary:

100 - 125K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years in enterprise infrastructure initiatives, Familiarity with security technologies, Strong understanding of technology and security products, Experience solving Level 2 and 3 support cases, Critical thinking and problem solving skills.

Key responsabilities:

Act as the technical liaison with customers
Align technical use cases with business value
Document customer requests and best practices
Provide technical leadership and innovation
Train and mentor team members

Red Canary Computer Software / SaaS SME https://redcanary.com/

201 - 500 Employees

See more Red Canary offers

Job description

Challenges You Will Solve

Enterprise customers are unique. They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.

What You'll Do

Act as the technical liaison with Red Canary’s enterprise customers

Work closely with Sales and Customer Success to align technical use cases with business value

Document and track customers’ feature and support requests

Technical onboarding of new customers

Document best practices and troubleshooting guidance

Tracking activity, documenting root cause, and reporting

Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing

Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform

Provide technical leadership within and outside of your immediate team

Guide customers through the technical onboarding, adoption, and optimization of Red Canary

Act as an internal advocate for your customers' needs

Work collaboratively with team members to improve overall Red Canary customer experience

Train and mentor team members

Lead technical training sessions

What You'll Bring

3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies

Strong understanding of technology and security products

Ability to clearly communicate complex solutions in an easy to understand manner

Strong ability to prioritize tasks and issues using sound data and metrics

Experience solving Level 2, and 3 Support cases

Experience consulting enterprise customers

Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others

Strong enterprise-level troubleshooting

Compensation Range: $100,000 - $124,800 + bonus and equity

Application Deadline: September 20, 2024