Receptionist

We are looking for a professional and personable Online Receptionist to join our virtual team. This role involves managing incoming calls, handling inquiries, and providing exceptional customer service through various online platforms.

Key Responsibilities:

• Serve as the primary point of contact for all incoming communications, including phone calls, emails, and online chat. Provide prompt and professional responses to inquiries.
• Manage and coordinate appointments, meetings, and virtual events using online scheduling tools. Ensure that all scheduling conflicts are resolved, and appointments are confirmed.
• Perform various administrative tasks such as data entry, document preparation, and maintaining digital files. Support team members with their administrative needs as required.
• Greet and assist clients in a friendly and professional manner. Provide information about services, direct clients to the appropriate departments, and ensure a positive experience.
• Handle internal and external communications, ensuring that messages are accurately relayed, and follow-ups are completed in a timely manner. Maintain clear and effective communication channels.
• Maintain and update client and contact information in the CRM system. Ensure that all records are accurate and up-to-date.
• Assist in scheduling and setting up virtual meetings and webinars. Ensure that all participants have the necessary links and access information.
• Prepare, format, and manage digital documents, including reports, correspondence, and presentations. Ensure that documents are organized and easily accessible.
• Provide exceptional customer service by addressing any issues or concerns promptly. Resolve problems efficiently and escalate matters to management as needed.
• Utilize online tools and software for communication, scheduling, and document management. Ensure that all technology is functioning properly and troubleshoot any issues that arise.
• Additional coursework or certification in office administration, business, or a related field is a plus.

• Previous experience as a receptionist, administrative assistant, or in a customer service role is preferred.
• Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
• Proficiency in using virtual office tools, scheduling software, and office applications (e.g., Microsoft Office, Google Workspace).
• High level of attention to detail and accuracy in handling communications and data.
• Ability to work independently with minimal supervision and maintain productivity in a remote environment.
• Customer-focused with a commitment to providing exceptional service and support.