Offer summary

Qualifications:

Experience in medical receptionist roles, Knowledge of medical terminology and insurance processes, Proficient in EHR systems and scheduling software, Strong written and verbal communication skills, Understanding of HIPAA regulations.

Key responsabilities:

Answer calls and respond to inquiries

Manage appointment scheduling and changes

Handle patient insurance verification and payments

Maintain patient confidentiality and security

Coordinate with medical staff for patient care

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Virtual Medical Receptionist to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

Requirements

Proven experience in a receptionist, customer service, or administrative role within the medical field is essential.
Familiarity with medical terminology and health insurance processes.
Proficiency with electronic health record (EHR) systems and scheduling software.
Strong communication skills, both written and verbal.
Ability to work independently and manage multiple tasks efficiently.
High level of organizational skills and attention to detail.
Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams).
Compassionate and patient-centered approach to customer service.

Key Responsibilities:

Answer incoming calls and respond to patient inquiries in a timely and courteous manner.
Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system.
Manage the clinic’s email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals.
Verify patient insurance information, collect co-pays, and process payments as needed.
Assist in processing patient forms, records, and documentation.
Provide patients with information on clinic policies, services, and procedures.
Ensure patient confidentiality by following HIPAA regulations and best practices for data security.
Send reminders for upcoming appointments via email, phone, or SMS.
Maintain an organized virtual filing system for patient records and correspondence.
Liaise with medical staff to coordinate patient care and follow-up as needed.

If you are not contacted with 15 working days, please consider your application unsuccessful.

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