GTM Operations Analyst

GTM Operations Analyst 

The GTM Operations Analyst will oversee LetsGetChecked commercial operations activities in support of the Account Management function and drive improvement processes for Go-To-Market Operations where required.  Responsibilities for this role include:

Responsibilities 

• Acting as the LGC Account Management subject matter expert and key point of contact for CRM, including forecast and funnel management, client segmentation & planning, and competitive analysis (Win/Loss, Voice of the Client, Retention, etc)
• Creating and enhancing dashboards, reports, metrics, etc, to provide stakeholders with accurate, real-time visibility
• Proactively monitoring and analyzing client performance, reporting findings, and conducting analyses as needed to support commercial needs and initiatives
• Communicating insights and data findings to influence decision-making and drive action to achieve business goals
• Establishing Client Health framework through partnership with Commercial Leaders and subsequently managing the process on an ongoing basis
• Leading Voice of the Client initiatives such as NPS/CSAT surveys, Executive Sponsor program management, participation in future Client Advisory Boards, etc.
• Partnering with Commercial Leaders to create, maintain, and enable stewardship framework
• Partnering with Commercial Leaders to support key growth initiatives and day-to-day GTM Operations
• Partnering with GTM Enablement to ensure role specific training and materials including new hire onboarding enhancement, training materials and adoption tracking for key commercial tools & process, and bi-annual Commercial team meetings
• Interfacing effectively between Finance, Product, Marketing, Implementation, and all Verticals

What we are looking for…..

• Requires 1-3 years of account management or client success/revenue operations experience
• Self-starter and process owner mentality
• Be solution-oriented and resourceful
• Ability to effectively work cross-functionally in a growth environment
• Experience with Salesforce and business intelligence systems (Looker preferred)
• Strong written and verbal communication skills

Alongside base salary of $90,000-$95,000 we offer a range of benefits including: 

• Health, dental & vision insurance
• 401k Matching contribution
• Employee Assistance Programme
• Annual Compensation Reviews
• Flexible PTO Policy and 3 paid volunteer days per year
• Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
• A referral bonus programme to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career
• Maternity, Paternity, Parental and Wedding leave