Offer summary
Qualifications:
4+ years of experience in Windows & Mac environments, Bachelor’s degree in IT or related field, Experience with ITIL Foundations and practices, Ability to manage projects and process improvements, Excellent verbal and written communication skills.
Key responsabilities:
- Lead the Service Desk team and support staff development
- Manage resolution of requests and escalated issues
- Act as liaison between business units and other teams
- Identify hardware/software solutions for corporate users
- Derive requirements for new IT initiatives and manage solutions