This position will perform requirements gathering, functional and technical design, development, testing, deployment, and operational support activities in support of the enterprise products used by the department
The work will be a mix of project work, enhancement work, and ongoing application support
This position will develop solutions on the Service Now (SNOW) platform, both within the SNOW-scoped application and across the SNOW platform related to ITSM (IT Service Management) and other platform areas
Will include Knowledge Base (KB), Case Management, custom form, custom workflow, and integration development and support
The role will attend client interviews and participate in stakeholder workshops. Upon establishment of the requirements, this position will use their technical and functional knowledge to design, configure, develop, test, and deploy/cutover phases to implement in production
Overall technical architecture recommendations, detailed technical designs, learning new technologies, and internal evangelism is also expected
Requirements
Any CIS, CAD, or similar
Development and/or consulting on projects for more than 3 years
Successful complex implementations of ServiceNow
Strong Background in IT solutions and processes
Experience in ServiceNow projects design and implementation of processes
Experience in Application implementation, consultation and process simplification, and workflow automation esp. for ServiceNow
Required profile
Experience
Spoken language(s):
Check out the description to know which languages are mandatory.