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Customer Support Specialist (Incident Resolution)

Remote:

Remote First

Contract:

Full time

Work from:

Montenegro

Offer summary

Qualifications:

Upper Intermediate level of English proficiency, Knowledge of travel business and booking systems is required, Additional languages like German/Spanish/French/Italian (B2 level) are preferred.

Key responsabilities:

Resolve retail and corporate clients’ issues through CRM system
Communicate with clients, suppliers, hotels via email and phone
Advise clients on booking matters and our products

RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/

201 - 500 Employees

See more RateHawk offers

Job description

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Requirements

knowledge of English on at least Upper Intermediate level (both spoken and written);
kindness, stress-resistance, politeness and responsibility;
ability to learn quickly and be results-focused;
a functioning computer and microphone;
knowledge of the travel business and booking systems;
knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

remote work;
a young and active team of super specialists;
schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. Montenegro time / 2 days off, including weekends);
salary 600 euro + till 250 euro bonus kpi;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.