Offer summary
Qualifications:
High School Diploma or equivalent, Ability to type at least 45 WPM, Computer skills in Microsoft Office, Experience in a service desk environment, Equivalent experience accepted in lieu of degree.Key responsabilities:
- Provide first-level response via phone and portal
- Resolve technical problems for users
- Ensure timely escalation to technical support
- Support Service Desk metrics and operations
- Collect required information from clients