Description
CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.
Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.
The Manager of Accounts Receivable will report to the Senior Manager of Revenue Accounting and oversee the management, reconciliation, and collection of our accounts receivable. The Manager of Accounts Receivable will also have direct responsibility for leading and developing their direct reports within the department.
We’re excited to hire a new Manager, Accounts Recievable who can:
- Responsible for the oversight of the Accounts Receivable department activities such as collection activities, cash receipts, and adjustments, processed timely and accurately.
- Provide ongoing performance and general feedback to direct reports
- Provide training and mentoring to new and existing staff as needed
- Recruit, hire, train and evaluate staff members within the collections department to ensure adequate resources are available to handle the workload
- Prioritize where the team should be focused from a collections standpoint to reduce past due invoices and keep a steady cash flow
- Serve as a point of escalation for internal or external customers who may be disputing an invoice while encouraging good customer relations.
- Approve Customer write offs and refunds
- Performs in a dynamic environment and meets all critical deadlines
- All other management duties as assigned
Financial Reporting
- Reviews/prepares journal entries, account reconciliations, and analyses
Compliance
- Work closely with the external audit team, including the compilation and preparation of supporting schedules, detailed test work, and financial reports
Process & Discipline
- Develop and track KPI’s, reports, and dashboards to manage departmental priorities
- Recommends, documents, and implements improvements to policies, procedures, and processes
- Constantly review processes for opportunities to automate, streamline, and reduce risk
There is no perfect candidate, but we are looking for:
- Bachelor’s degree in Accounting, Finance, or related field
- 3+ years of people management experience required
- 5+ years of experience in credit and collections required
- NetSuite, ZenDesk, and Salesforce experience preferred
- Solid working knowledge of Microsoft Office (Excel and Outlook)
- Proven knowledge of billing and collection procedures
- Demonstrated skills in research and analysis, effective negotiation, persuasion, and dispute resolution
- Knowledge of deferred revenue and unbilled accounts receivable
- Capable of working independently and a strong team player
- Excellent verbal and written interpersonal skills including the ability to interact with customers and make collection calls
- An aptitude for exceeding customer expectations demonstrated by excellent interpersonal communication skills and an ability to effectively interact with all levels throughout the organization
- Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What is our hiring process? - Introductory Call with a member of our Talent Acquisition team. - First Interview with the Hiring Manager - Second Interview- Panel Interview with up to 4 CivicPlus Team Members - Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods. - Offer
Please note that the specifics of this process may vary based on the position you're applying for.
Employment Practices
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
