Offer summary
Qualifications:
Minimum 6 years in technical support, Bachelor's in Computer Science or related field, Fluency in English is essential, Credit for Fortinet certificates NSE4-8 advantageous, Hands-on experience with security technologies.Key responsabilities:
- Understand customer business/technical needs
- Provide technical guidance and recommendations
- Conduct troubleshooting and recommend solutions
- Manage communications until case closure
- Produce service reports for stakeholders