Offer summary

Qualifications:

Proven experience as a medical virtual assistant or in a similar healthcare administrative role., Strong understanding of insurance verification processes and medical data entry., Familiarity with EMR systems, preferably TheraOffice., Excellent communication skills in English, both written and verbal..

Key responsibilities:

Manage patient intake and onboarding processes, including entering demographics and insurance information into the EMR system.

Verify patient insurance coverage and maintain updated records.

Communicate with patients regarding appointments and ensure HIPAA compliance in record keeping.

Provide administrative support through data entry and team communication using Dropbox and Microsoft Teams.

Job description

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant to support a busy outpatient physical therapy private practice based in New York. This is a remote position for a Medical Virtual Assistant who is detail-oriented, tech-savvy, and experienced in medical administrative support.

About our client:

Our client is a warm, upbeat, and close-knit team of professionals who believe in delivering individualized care to every patient. Their practice environment is compassionate, collaborative, and efficient. They utilize TheraOffice (EMR), Dropbox for file management, and Microsoft Teams for team communication.

Responsibilities

Patient Intake and Onboarding

Enter new patient demographics and insurance information into the EMR system
Email new patients their initial paperwork and appointment schedules
Send updated schedules to patients when changes occur

Insurance and Benefits Coordination

Verify patient insurance coverage and benefits
Maintain and update insurance details in patient reco
Liaise with insurance providers to confirm and clarify coverage

Patient Communication and Record Keeping

Send appointment reminders and manage schedule-related communications
Maintain accurate and up-to-date electronic medical records
Ensure patient privacy and HIPAA compliance at all times

Administrative Support

Perform data entry tasks and generate basic reports as needed
Support internal file organization and team communication via Dropbox and Teams

Requirements

Proven experience as a medical virtual assistant or similar healthcare administrative role
Strong understanding of insurance verification processes and medical data entry
Familiarity with EMR systems (experience with TheraOffice is preferred)
Excellent communication skills in English (written and verbal)
Highly organized and detail-oriented
Comfortable working independently in a remote setting
Reliable internet connection and professional work environment

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.