Renewals Manager - Asana (German Bilingual)

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About the Renewals Manager:

Asana is a collaboration software helping every team in the world become more effective in working together and realizing their goals. Our team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.

Location: Bulgaria, remote

What Will You Do?

· Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration.

· Understand customer needs and demonstrate account management capabilities to bring renewal to closure.

· Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time commitments.

· Responsible for managing quote to close processes for all renewals within an assigned territory.

· Effectively defend against competitive pressures

· Maintain and report an accurate rolling 90-day forecast of renewals

· Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests

· Assist with enhancing and improving systems and processes to increase efficiencies

What Will You Need to Succeed? 

· 2-5 years of experience with software/subscription renewals or account management - SaaS a plus

· Fluency in German

· Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement

· Excellent organizational and time-management skills. Detail oriented written and verbal communication skills.

· Experience creating pricing presentations and delivering to C-level customers

· Thrives partnering Sales and Customer Success to achieve common goals

· Ability to drive momentum and on time renewals by connecting the dots at large organizations, influencing stakeholders, and driving collaboration.

· Approaches work with empathy and a creative, problem-solving mindset

· Thrive in a fast-paced environment while balancing a book of business and customer satisfaction and retention in a fast-paced environment

What We Offer?

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

· Remote or Hybrid work

· Additional Health Insurance

· Mental health program

· MultiSport card

· Access to our company library of 50+ hours of sales video trainings

· Access to learning platform SkillSoft - Business, Design, & Tech online courses 

· Work computer

This is a #MarketStarBulgaria position.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.